R & M

Who We Are

R&M Monitoring and Marketing Information
Seitdem in Betrieb 2003, our company specializes in service quality and customer experience.

Since our founding, we’ve helped organizations improve performance in customer-facing areas and gain a Wettbewerbsvorteil in ihrer Branche.
Each monitoring program is maßgeschneidert to meet client needs. We collect and analyze data with a strong focus on details and each client’s unique goals.

Wir sind stolze Mitglieder der MSPA (Mystery Shopping Providers Association), and our clients benefit from shared knowledge with international companies and access to advanced mystery shopping methodologies.

Was zeichnet uns aus?

• Experience and proven expertise in managing large-scale service and customer experience measurement projects

• Unser Markenzeichen R-M Online system, which allows real-time data collection from multiple sources and presents results in a unified dashboard including task management and information retention tools

• Bundesweite Abdeckung — from Kiryat Shmona (and even farther north) to Eilat

• Hohe Verfügbarkeit and fast response times

• Erstklassiger Service with personal attention

• Highly trained evaluators, selected and prepared through focused professional training

• Vollständiger Transparenz, Verlässlichkeit, and clear expectation alignment

Unsere Methodik

• A thorough selection and recruitment process for evaluators, tailored to the client’s specific needs

• A comprehensive training and certification process, including testing and onboarding

• Vor-Ort-Evaluation at the point of service or sale, with the interaction documented using a digital questionnaire

• Presentation of findings to the client via an advanced alert system and dashboard, customized to the organization’s requirements

The Power of Our R-M Online System

• Real-time access to personalized, goal-oriented data, including trend analysis over time

• Aufgabenmanagement capabilities, including deadline tracking and automatic notifications via email and SMS

• Based on our experience, we developed a dedicated mobile app for internal use by management, allowing organizations to conduct in-house evaluations and gain a significant competitive edge